Front Office Overview Course

The Training You Need To Become a Successful Dental Front Office Professional

Start training for a better career in dentistry with our comprehensive, fully-online training. Our course teaches you how to be successful in dental front office reception roles including Scheduling Coordinator and Treatment Coordinator - no experience required!

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Front Office Overview Course Description

The Front Office Overview Course is a comprehensive online training program designed to equip future dental front office receptionists with the essential skills and knowledge needed to excel in their roles. This self-paced online course covers a wide range of topics, including dental terminology, software basics, scheduling, treatment coordination, and effective customer service. Participants also have the option to enhance their expertise with an advanced Insurance Coordinator course. Through engaging video lectures, quizzes, and resources, learners will develop the ability to create a seamless and exceptional patient experience.

With no prerequisites required, the dental front office overview course is the perfect way to break into the dental field, offering a certificate of completion upon successful mastery of the material.

COURSE FORMAT

The dental front office roles course features:

Downloadable Workbooks to follow along with the course material.
Video Lectures ranging from 1 minute to 30 minutes long.
Quizzes after each video to help you retain the information.
Resource Materials to use in your dental reception career.
Certificate of Completion to present to future employers.
Additional Coaching and resources for an additional cost.
Online Course Access at any time with your personal login and password.

COURSE DURATION

Expected time commitment: 15-20 hours.
Most people finish the course in as little as 2 weeks!
This is a self-paced course and you can access your content at any time!

COURSE HIGHLIGHTS

Introduction to Dental Administration
Dental Terminology Fundamentals
Basics of Dental Software
Scheduling Coordination
Treatment Planning & Coordination
Basic Insurance Overview for Scheduling and Treatment Coordinator Roles
Patient Interactions Examples
Customer Service Etiquette
Providing a "wow" Patient Experience
Interview Prep Tips

. . . and more!

Front Office Overview Course Sections

Master the dental front office skills and get your dream dental job with the skills you will learn from our course.

A laptop screen shows a receptionist interacting with a patient, illustrating skills learned in dental office courses.

Front Office Overview

Introduction to Dental Administration: A foundational understanding of dental office management and operations.
Dental Terminology Fundamentals: Essential terms used in dental practice.
Basics of Dental Software: Training on commonly used software in dental offices.
Scheduling and Treatment Coordination: Efficient appointment scheduling and coordination between treatment teams.
Treatment Planning and Presenting: Skills to create and deliver effective treatment plans.
Phone and Customer Service Skills: Techniques to handle patient inquiries and provide exceptional service.

Scheduling Coordinator

Mastering Appointment Scheduling: Structure and optimize appointment schedules for efficiency.
Handling Schedule Disruptions: Techniques for managing last-minute cancellations or changes.
Phone Communication Excellence: Gain expertise in handling phone interactions with professionalism and empathy.
Patient Reactivation and Recall: Develop systems for tracking, contacting, and scheduling overdue patients effectively to maintain patient retention.
Insurance Basics for Scheduling: Understand essential insurance terms.
Use of Dental Software Tools: Explore functionalities for managing schedules, payments, and patient information accurately.

Treatment Coordinator I & II

Role of a Treatment Coordinator: Understand the pivotal responsibilities of a TC
Treatment Plan Development: Learn how to create and prioritize treatment plans, incorporating insurance details and cost breakdowns, while effectively communicating these to patients.
Simple and Complex Plans: Navigate both straightforward and intricate treatment scenarios.
Financial Options and Calculations: Master the art of calculating insurance coverage and patient estimates to set accurate expectations.
Patient-Centered Communication: Develop confidence in discussing sensitive financial topics and ensuring patients fully understand their treatment and payment options.
Insurance Coordination:
Gain insights into insurance rules to provide patients with transparent and accurate information.

Continued Resources

Your workbooks come with additional resources to keep you successful in your front office administration role.
Access continued support with ongoing monthly group coaching calls. Utilize the depth of the DCA network to improve your dental office experience.

+ $99 per coaching session

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COURSE PRICING

Front Office Overview

$199

+ $19/m after 30 days

Front Office Overview
Scheduling Coordinator
Treatment Coordinator I
Treatment Coordinator II
Basic Insurance Information
Beginning Your Career
. . . and more!

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Invest In Yourself - Join the Growing Field of Dentistry

Our Front Office Overview course is the perfect training for people looking to join the field of dentistry with little to no experience. Impress future employers by presenting your certificate of completion at your interview. Investing in our front office reception training shows dental employers you are hard-working and take initiative. Don't wait to start a career in the recession-proof dental industry - start now!