Front Office Overview Course

The Training You Need to Build an Exceptional Dental Front Office Team

Equip your front office team with the skills for success in your dental practice through our comprehensive, fully-online training. This program is designed to enhance expertise in key roles such as Scheduling Coordinator and Treatment Coordinator, ensuring your team delivers outstanding patient experiences and drives practice growth.

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Front Office Overview Course Description

The Front Office Overview Course is a comprehensive online training program specifically designed for dental offices aiming to enhance their front office team's skills and knowledge. This self-paced course empowers your team with expertise in dental terminology, scheduling, treatment coordination, software basics, and superior customer service. For those seeking advanced skills, an optional Insurance Coordinator course is also available.

Through engaging video lectures, quizzes, and practical resources, your dental front office team will learn to deliver seamless patient experiences that elevate your practice. This course is the ideal solution for training new hires or refreshing your existing staff. Your team members will earn a certificate of completion, ensuring they’re equipped to contribute to your practice's success.

COURSE FORMAT

The dental front office roles course features:

Downloadable Workbooks to follow along with the course material.
Video Lectures ranging from 1 minute to 30 minutes long.
Quizzes after each video to help you retain the information.
Resource Materials to keep your team's skills sharp.
Certificate of Completion to prove their successful completion of the training.
Additional Coaching and resources for an additional cost.
Online Course Access at any time with your personal login and password.
Each team member will need to create a unique login and password.

COURSE DURATION

Expected time commitment: 15-20 hours.
Most people finish the course in as little as 2 weeks!
This is a self-paced course and you can access your content at any time!

COURSE HIGHLIGHTS

Introduction to Dental Administration
Dental Terminology Fundamentals
Basics of Dental Software
Scheduling Coordination
Treatment Planning & Coordination
Basic Insurance Overview for Scheduling and Treatment Coordinator Roles
Patient Interactions Examples
Customer Service Etiquette
Providing a "wow" Patient Experience

. . . and more!

Front Office Overview Course Sections

Trust your dental front office team to provide an exceptional patient experience with our comprehensive training.

A laptop screen shows a receptionist interacting with a patient, illustrating skills learned in dental office courses.

Front Office Overview

Introduction to Dental Administration: A foundational understanding of dental office management and operations.
Dental Terminology Fundamentals: Essential terms used in dental practice.
Basics of Dental Software: Training on commonly used software in dental offices.
Scheduling and Treatment Coordination: Efficient appointment scheduling and coordination between treatment teams.
Treatment Planning and Presenting: Skills to create and deliver effective treatment plans.
Phone and Customer Service Skills: Techniques to handle patient inquiries and provide exceptional service.

Scheduling Coordinator

Mastering Appointment Scheduling: Structure and optimize appointment schedules for efficiency.
Handling Schedule Disruptions: Techniques for managing last-minute cancellations or changes.
Phone Communication Excellence: Gain expertise in handling phone interactions with professionalism and empathy.
Patient Reactivation and Recall: Develop systems for tracking, contacting, and scheduling overdue patients effectively to maintain patient retention.
Insurance Basics for Scheduling: Understand essential insurance terms.
Use of Dental Software Tools: Explore functionalities for managing schedules, payments, and patient information accurately.

Treatment Coordinator I & II

Role of a Treatment Coordinator: Understand the pivotal responsibilities of a TC
Treatment Plan Development: Learn how to create and prioritize treatment plans, incorporating insurance details and cost breakdowns, while effectively communicating these to patients.
Simple and Complex Plans: Navigate both straightforward and intricate treatment scenarios.
Financial Options and Calculations: Master the art of calculating insurance coverage and patient estimates to set accurate expectations.
Patient-Centered Communication: Develop confidence in discussing sensitive financial topics and ensuring patients fully understand their treatment and payment options.
Insurance Coordination:
Gain insights into insurance rules to provide patients with transparent and accurate information.

Continued Resources

Course workbooks come with additional resources to keep your team sharp and successful in their front office administration role.
Access continued support. Utilize the depth of the DCA network to improve your dental office experience.

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COURSE PRICING

Front Office Overview

$1,999.00

+ $99/m after 30 days | $99/additional team member

Front Office Overview
Scheduling Coordinator
Treatment Coordinator I
Treatment Coordinator II
Basic Insurance Information
. . . and more!

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Invest in Your Practice – Elevate Your Front Office Team

Transform your dental practice with our Front Office Overview course, designed to enhance the skills and efficiency of your front office team. This comprehensive training equips your staff with the tools needed to excel in patient scheduling, treatment coordination, and exceptional customer service.

A certificate of completion demonstrates their commitment to professionalism and initiative, enhancing your practice's reputation. By investing in your team, you’re not only improving daily operations but also ensuring long-term success in the recession-proof dental industry. Empower your front office today to drive growth and create outstanding patient experiences.